Maintenance Services
Services Overview...
Equal in importance to our leasing efforts, is the attention we pay to maintenance issues. Higher returns result when tenant turnover is low; thus, tenant retention is critical to the success of your investment. One the most common complaints that we hear among tenants when we begin management on a property, is that the previous property management company did not take care of repairs in a timely manner.
The maintenance effort at Mac Ewen is carefully focused to keep the property pleasing on approach, but also that major mechanical components and interior asthetics are updated and maintained to assure top performance, efficiency, and appearance.
Our maintenance staff is available 24 hours a day seven days a week for management emergencies. They are also trained not only in their respective trades but also in customer service. We have found that the demeanor of our maintenance staff has greatly affected tenant retention.
Due to the efforts of our maintenance team, our professional leasing staff can show the tenant a well cared for and attractive property. Additionally, after the tenant moves in, they are treated well and their expressed maintenance needs are promptly responded to. A courteous and polite attitude from repair personnel conveys respect and appreciation to residents which reinforces our mission to manage properties people are proud to call home.
Beyond the aforementioned considerations lies preventative maintenance. Through the utilization of energy conservation programs additional savings can be realized. Energy conservation coupled with scheduled inspections and capital investments, further contribute to better overall performance of your property. Well maintained property results in a higher percentage of rentals, increased tenant retention, and a greater respect for your property from your tenants. Prompt response to tenant repairs teamed with preventive maintenance, and energy saving initiatives reduces your operating expenses. Together, these maintenance considerations combine to produce the highest return on investment for you, our client.
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